Order processing is fully automated. We send the goods you want, to the address you give us. Please double check you enter everything correctly before submitting your order.
Order confirmation.
We'll immediately email confirmation when we receive your order. Upon dispatch, we'll send an update. If your parcel is travelling with DPD, you'll also receive a separate notification from them with tracking.
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UK delivery options
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Orders placed before 15.00 are dispatched the same day (excluding weekends). At the checkout you will be given two UK shipping options:
- FREE 2-3 day UK delivery on orders under Β£25. This applies to all goods that are NOT branded "Best Ultrasonic" Allow 2-3 working days for an order to arrive.Β
- FREE "next day day" with DPD (on orders over Β£25). This only applies only to "Best Ultrasonic" branded products.
Cut-off time 15.00pm Mon - Fri. Orders placed on Friday will be delivered on Saturday (read below about weekend deliveries).
Weekend delivery. We use DPD who deliver to most domestic addresses on Saturdays. They donβt deliver to businesses on a Saturday.Β
At the checkout you can give a different delivery address. If you work during the day or are going on holiday, consider having your goods delivered to a different address where someone can take your parcel during the day.
* Unfortunately there are some exclusions to "free UK delivery". Couriers consider some areas of the UK as a license to make extra money (weΒ don't make any profit from shipping charges). The postcodes below have a Β£4.99Β surcharge added
Postcode surcharges:
BT, IV, GY, JE, ZE, IM, PH.
AB10-AB56, TR21-TR25, FK17-FK22, G83, HS1-HS9, KA27-KA28, KW1-KW28, PA20-PA99.
EU delivery
We can ship most ultrasonic tanks to Europe (Spain, France, Germany, Ireland, Italy, Portugal, Belgium, Austria, etc). However we cannot ship bottles of cleaning fluid outside of the UK. Please email us for a quote.
Scandinavian delivery
We can ship most ultrasonic tanks to Norway, Sweden or Finland. However we cannot ship bottles of cleaning fluid outside of the UK. Please email us for a quote.
USA
Sorry we donβt ship to the USA. The main reason is that electrical goods wonβt work in the US (UK use 240v. The US has 110v). Also, shipping cleaning fluids across the Big Pond is very expensive.
Worldwide delivery (any destination not mentioned above)
Please email us for a shipping quotation to your country: info@bestultrasonic.co.uk
If you live outside of the UK, the prices you see on our website have 20% VAT (tax) removed. What you see is what you pay. However, you will pay tax or import duty in your home country when the goods are delivered or pass through your customs border.
Delivery.
If your order is sent with DPD or Royal Mail you'll get a tracking number by email or text.Β
NOTE:Β If you have ordered an ultrasonic cleaner + cleaning solution, these items are sometimes dispatched separately, so don't be alarmed if one item arrives before the other.
Delivery problems or product support & advice.
If you have any issues with your delivery, or any questions or queries, don't hesitate to contact us.Β
